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Free delivery for orders £30 +
We’re still shipping orders as usual, but cannot offer guaranteed Xmas Delivery for orders placed after 19th Dec.
4.5 / 5 average rating
Free delivery for orders £30 +

FREQUENTLY ASKED QUESTIONS

Do I need to refrigerate my cheese?

Yes! Our boxes are made to keep your products cool in transit but you will need to refrigerate them on arrival.

How long will my order take to despatch?

We aim to process and despatch all orders within 3-5 working days and most orders will be next day delivery once they leave us. There may be exceptions during high volume periods. You will receive an email with a despatch notification and a tracking order once they have been collected.

Can I order for a specific date?

We cannot guarantee a specific date for delivery but if you are ordering for a special occasion, please get in touch with customer service via email or telephone and we can hold your order closer to the date.

Can you deliver overseas?

Due to the perishable nature of our products, we can only deliver to Mainland UK, Scottish Highlands and Northern Ireland.

What are our delivery costs?

We offer free shipping for orders over £30 and our all of hampers for Mainland UK. Please email us for further information.

Can I deliver to multiple addresses in one order?

No unfortunately not! You will need to place separate orders for each address.

What times in the day can my parcel arrive?

We ship with Royal Mail 24, offering delivery from Monday to Sunday, between 7 am and 6 pm. You might receive a text or email with an estimated delivery time. If you’re not available to receive your package, you can choose to leave it in a safe place or with a neighbor.

How to care for your cheese?

Our waxed truckles are designed to last as long as possible once received are able to be freeze for up six months. Once opened, please ensure the cheeses are kept wrapped and air tight- if so will last around two weeks in the fridge.

Is our cheese safe for pregnant woman?

All of our waxed truckles and cheese barrels are produced with pasteurised milk, so are safe for pregnant woman.

What happens if I’ve entered the wrong address?

Please get in touch by email to

or****@mo**************.uk











including you order number and the correct address. We require a minimum 48hrs (working days) notice to ensure this can be changed. If the order has been sent out, we will try to get this diverted if it hasn’t been delivered.

Am I able to track my order?

You will receive a tracking number with your order dispatch confirmation. However, please do email

or****@mo**************.uk











with your order number and we can give this to you. You will also receive tracking notifications by email and phone ( if provided once ordered)

Will I know if my order has arrived?

You can use the tracking emailed/ texted by Royal Mail and will receive a notification once delivered.

What to do if my order is damaged/ lost

Please email

or****@mo**************.uk











with your order number and photos of the issue and we will get this resolved for you.

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